转译猫支持 / NekoRa Support
日语转录与学习材料工具 / Japanese transcription and study-material tools
需要帮助或希望反馈问题，请发送邮件至 transneko.support@gmail.com。
For help or feedback, email transneko.support@gmail.com.
常见问题 / Common Questions
- 音频或视频导入：请从照片资料库、文件 App，或其他 App 的分享菜单选择本地文件。NekoRa 不会下载分享链接中的远程媒体。
- Audio or video import: choose a local file from Photos, Files, or another app's share menu. NekoRa does not download remote media from shared links.
- 订阅与恢复购买：请在 App 的“订阅与额度”页面查看状态或使用“恢复购买”。订阅的取消与管理由 App Store 完成。
- Subscriptions and restore: check Subscription & Quota in the app or use Restore Purchases. Cancellation and subscription management are handled by the App Store.
- 账号与数据删除：可以在 App 的账号设置中删除单条历史记录或删除账号。
- Account and data deletion: delete individual history items or your account from the app's account settings.
反馈时请提供 / What to Include
请说明 App 版本、设备型号、iOS 版本、问题发生步骤和可见错误信息。请勿发送密码、验证码、API key 或其他登录凭据。
Please include the app version, device model, iOS version, steps to reproduce, and any visible error message. Do not send passwords, verification codes, API keys, or other sign-in credentials.